Call us on 1 800 387 8903 / 416 686 8592(CA)
0800 802 1230 / 0161 232 4576(UK)
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Frequently Asked Questions
This section covers the most common actions in the MED e-care system and how to do them. This section is updated regu...
MED e-care release notes are specific to each version of the application. Select your version based on the dates belo...
CIHI Submission and Error Handling
This forum will allow users to access online training videos specially created by MEDe-care's trainers to assist with...
Welcome to MED e-care! eMAR is our cutting-edge electronic Medication Administration Record solution. The documents b...
eMAR for Agency Staff
eMAR Documents for Agency Staff
- COVID-19 Temperature History Report (Recent Temperature List)
- COVID-19 Screening Report
- COVID - New Feature Guide
- Approved Visitors option available in ADT - COVID 19 Release
- Announcements: How do I add any events/news to the Home Screen?
- How do I change the photo on the home screen?
- What is 'Quick Entry'?
- Diagnoses Not Showing Up in Patient Profile
- How do I logout of the online system?
- What does "Your session expires in 180 minutes" mean?
- What number can I ring to speak to support, to help me with my problem?
- How to Send an Internal Message
- How to Add Relationship Builder Access to Assignment Role
- How to Delete a Chart
- Software Update - December 2nd, 2020
- Software Update - November 18th, 2020
- Software Update - 23rd September 2020 (CA)
- Software Update - 23rd September 2020 (UK)
- Software Upgrade - July 9th, 2020
- Software Update 3rd of June 2020
- Manage Order V5 Release Notes
- Software Update 7th of May 2020
- Software Update 23rd of April 2020
- Software Update 18th March 2019
- Software Update 5th March 2020
- Software Update 12th February 2019
- Software Update 8th October 2019
- NEW: V5 - MAR Hotlist
- V5 - Mobile MAR
- NEW: V5 - Available PRNs For All Clients
- NEW: V5 - Bio-Tests
- NEW: V5 - PRN Protocols
- NEW: V5 - Body Map - Medication Administrations
- NEW: V5 - LOA (Leave of Absence) for All Residents
- NEW: V5 - Administration History
- NEW: V5 - Administration Notes
- Software Update 16th of July 2019 - Nutrition Profile Report
- Software Update 12th June 2019
- Software Update 11th April 2019
- Software Update 15th March 2019
- Software Update 1st March 2019
- Software Update 21st February 2019
- Software Update 5th December 2018
- Software Update - 30th August 2018 - MAR/TAR flag in Receive Orders
- Software Update July 31st 2018
- Software Update 12th July 2018
- V5 MAR Feature Updates
- Software Update - 1st June 2017
- Software Update - 7th June 2017
- Software Update - 31st July 2017
- New MED e-care Login Page V5
- Software update-Aug 21,2017
- Software Update - 31st October 2017
- COVID-19 Diagnosis Coding
- How to admit a new resident
- How do I discharge a resident?
- How do I edit admission information?
- How do I transfer someone from one bed to another?
- How do I complete a re-entry admission?
- How do I add a photo for a resident?
- How to change resident status from pre-admission to admitted
- Medications Not Administered Widget
- Backup Report Installation Guide - For all Servers
- Browser Compatibility - What are the suggested settings to use MED e-care in Internet explorer
- How to personalize care plan with resident information
- How to select your Care Home's default Care Plan
- How to Add an Item to Lookup Tables
- CCRS: How to create unscheduled Assessment
- How to set up teams to notify in e-Notes
- Add a Bed / Resident / Patient to an existing POC assignment
- Multiple EFT Option
- How To Generate Trust Statements & Close Trust Period
- Run Physician Report (Physician Case Load)
- List Residents by URI
- Run Transfer and Referral Sheet (Report)
- Updates to Physician Review and Medication Reconciliation Reports
- Run Next Scheduled Assessment Date Report
- Continence and Skin Listing of all Residents
- Run e-Note Reports by Individual Signature
- Mandatory Note when Not Administered
- How do I enable/disable second signature for controlled drugs?
- How do I change the default frequency times for medications?
- Add Designation (Job Assignment) To Available List
- CIHI Rejection Report Upload Tutorial
- How to Handle the Most Common CIHI Rejections
- How to Run a Verification Audit Report (VAR)
- How To Upload a CIHI Rejection Report
- Update Record Tutorial
- Verification Audit Report and CIHI Error Handling
- Facility Contact Information Tutorial
- 2014-2015 - Data Submission Deadlines for CCRS, HCRS and HCRS-CA
- Audit COMPLEX CONTINUING CARE (CCRS-CCC) Data Submission Compliance Project (DSCP) Report
- CIHI Most Common Rejections with Solutions
- CIHI Submission Manual for CCRS - 2014/15
- How to Create a Correction Record for CCRS Assessment
- Data Submission Guide
- MED e-Care eLearning Portal
- UK Training Videos
- eMAR Proficiency Assessment
- eNotes Proficiency Assessment
- Wound Tracker
- New Online Help Centre Design - Help Sheet