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  1. MED e-care
  2. Frequently Asked Questions
  3. FAQ/Tips

FAQ/Tips

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Various tips for users. Vote for the most helpful tips.

  • Kroll-to-MED e-care - Troubleshooting Guide
  • MED e-care to end support for Internet Explorer on December 31st, 2021
  • MED e-care System Requirements - Canada
  • Announcements: How do I add any events/news to the Home Screen?
  • How do I change the photo on the home screen?
  • What is 'Quick Entry'?
  • Diagnoses Not Showing Up in Patient Profile
  • How do I logout of the online system?
  • What does "Your session expires in 180 minutes" mean?
  • What number can I ring to speak to support, to help me with my problem?
  • How to Send an Internal Message
  • How to Add Relationship Builder Access to Assignment Role
  • How to Delete a Chart
  • How to Reset Password
  • New Feature: Support Chat
  • Add a note or follow up assessment the an existing wound
  • Software Change or Update Requests
  • How to release locked record
  • How do I run a report to show me the PRN administration history for a resident?
  • How do I run a report to show me the results of BioTests completed for a resident?
  • How To Add Browser (ie) under the compatibility mode
  • Understand email notification
  • How to understand Kroll's order status
  • How to Run a Report of Deceased Residents
  • How to Start a Siginificant Change Assessment
  • How to Check Internet Explorer Version
  • How to check Outbound message / To Do Box Status.
  • How do I run a report to show me any Follow-Ups completed?
  • How to manage submitted assessment in CCRS
  • How To Add the Supplement Order the e-MAR
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